Frequently Asked Questions
Everything you need to know about shopping with VetMedi.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
VetMedi accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, eco-friendly fabrics wherever possible.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.